About the Role We are looking for a proactive and detail-oriented Virtual Assistant to support our clinic's operations. In this role, you will manage key administrative tasks, ensuring a seamless and compassionate experience for our patients. Your contributions will directly impact the lives of individuals seeking hope and healing, and we are looking for someone who shares our dedication to transforming mental health care.
Key Responsibilities
· Patient Scheduling & Communication:
o Manage patient appointments using our online system, including confirmations, reminders, and rescheduling.
o Act as the clinic’s first point of contact, responding to calls and emails with professionalism and empathy.
· Documentation & Records Management:
o Prepare and track patient intake forms, consent documents, and follow-up questionnaires.
o Maintain accurate, HIPAA-compliant patient records to uphold confidentiality.
· Administrative Support:
o Perform data entry, digital file organization, and other tasks to support clinic efficiency.
o Manage inventory for clinic supplies, coordinating with vendors to maintain optimal stock levels.
· Billing & Insurance Assistance:
o Verify insurance coverage, process billing inquiries, and assist with claims submissions.
o Ensure accurate financial recordkeeping for all transactions.
· Marketing Assistance:
o Collaborate on social media content and campaigns to promote our services and educate the community about ketamine therapy.
o Share patient success stories (with consent) to raise awareness and inspire others.
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